Privacy Policy
ANIURN — PRIVACY POLICY
Last Updated: August 13, 2026
AniUrn, operated by OKEYORO CRAFT ("AniUrn", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, purchase a product, submit a personalized order, contact us, or otherwise use our services.
By using the AniUrn website, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following information.
Contact and Customer Information
We may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Information you provide when contacting customer support
- Other information you voluntarily provide to us
Order Information
When you place an order, we may collect and process:
- Products purchased
- Product variants
- Quantity
- Order number
- Order date
- Order value
- Shipping information
- Billing information
- Delivery information
- Return, cancellation, and refund information
- Communications relating to your order
Customer Account Information
If customer accounts are available on our website, we may collect information necessary to create and maintain your account, including:
- Name
- Email address
- Account credentials
- Saved addresses
- Account preferences
- Order history
Personalized Product Information
Some AniUrn products may allow customers to personalize their order.
For personalized products, customers may voluntarily provide:
- Personalized text
- Names
- Dates
- Memorial messages
- Photographs or images
- Design instructions
- Other information necessary to create the personalized product
Customers should only upload images and information that they have the legal right or permission to provide.
Technical Information
When you use our website, certain technical information may be automatically collected, including where applicable:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Website interactions
- Referring website
- Technical information required to operate and secure the website
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders
- Process payments
- Confirm orders
- Deliver products
- Provide customer support
- Respond to customer questions
- Process returns
- Process cancellations
- Process refunds
- Manage customer accounts
- Process personalized product orders
- Create customized products according to customer instructions
- Communicate with customers about their orders
- Improve our products and website
- Maintain website functionality
- Detect and prevent fraud
- Prevent unauthorized activity
- Maintain website security
- Resolve disputes
- Comply with applicable legal obligations
3. PERSONALIZED IMAGES AND CUSTOMER CONTENT
For personalized products, customers may upload photographs or provide personalized text.
We use this information only as reasonably necessary to:
- Process the customer's order
- Create the personalized product
- Follow the customer's customization instructions
- Communicate regarding the order
- Provide customer support
- Resolve order-related issues
- Maintain necessary business records
We do not sell customer-uploaded personalization images.
We do not intentionally use customer-uploaded personal photographs for advertising or promotional purposes without appropriate permission or consent where required.
Customers are responsible for ensuring that they have the necessary rights or permission to upload photographs, artwork, text, or other content.
4. PAYMENT INFORMATION
AniUrn uses Razorpay as a payment gateway for processing online payments.
When you choose to make a payment through Razorpay, payment-related information may be collected and processed by Razorpay as necessary to authorize and complete your transaction.
Depending on the payment method selected, Razorpay may process payment credentials and transaction-related information.
AniUrn receives the transaction information necessary to:
- Confirm payment
- Create and fulfill your order
- Maintain order records
- Process refunds where applicable
- Provide customer support
- Resolve payment-related issues
AniUrn does not intentionally store complete payment-card information such as full card numbers, CVV/security codes, or other sensitive payment credentials unless our actual payment implementation specifically requires and authorizes such storage.
Payment processing is subject to Razorpay's applicable terms and privacy practices.
5. HOW WE SHARE INFORMATION
We may share personal information when reasonably necessary to operate our business and provide our services.
This may include sharing information with:
- Razorpay and payment service providers
- Shipping and delivery providers
- Technology and infrastructure providers
- Website service providers
- Customer support providers
- Fraud-prevention and security providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where legally required
We do not sell customer personal information as a business practice.
We do not provide customer information to unrelated third parties for their own marketing purposes unless permitted by law and appropriately disclosed.
6. SHIPPING AND DELIVERY
To fulfill orders, we may provide necessary customer information to shipping or delivery providers.
This may include:
- Recipient name
- Shipping address
- Phone number
- Order information
Only information reasonably necessary for delivery should be shared.
Shipping providers may process information according to their own applicable privacy policies.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies or similar technologies that are necessary to operate the website.
These technologies may be used for purposes such as:
- Maintaining secure sessions
- Maintaining shopping cart functionality
- Remembering preferences
- Website functionality
- Security
- Understanding website performance where applicable
If additional analytics, advertising, or marketing technologies are introduced, this Privacy Policy may be updated accordingly.
8. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized use
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should also protect their account credentials and avoid sharing passwords with others.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:
- Processing orders
- Providing customer support
- Maintaining transaction records
- Processing returns and refunds
- Preventing fraud
- Resolving disputes
- Meeting applicable legal, tax, accounting, or regulatory requirements
The retention period may vary depending on the type of information and the reason it was collected.
10. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting a copy of certain information
- Objecting to or restricting certain processing
- Withdrawing consent where processing is based on consent
Some requests may be subject to legal limitations and identity verification requirements.
To exercise a privacy request, please contact us using the contact information provided below.
11. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
13. INTERNATIONAL DATA PROCESSING
Depending on the service providers used by AniUrn, personal information may be processed or stored in locations outside your state, province, or country.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
14. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes to:
- Our website
- Our services
- Our business practices
- Technology
- Payment processing
- Legal or regulatory requirements
When we update this Privacy Policy, we will update the "Last Updated" date shown at the beginning of the policy.
15. CONTACT US
For privacy questions, requests, or concerns, please contact us.
AniUrn
Operated by OKEYORO CRAFT
Email:
support@aniurn.com
Business Address:
Shop No. 08, Krishna Market,
Krishna Nagar,
Bulandshahr,
Uttar Pradesh 203001,
India
Last Updated: August 13, 2026
AniUrn, operated by OKEYORO CRAFT ("AniUrn", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, purchase a product, submit a personalized order, contact us, or otherwise use our services.
By using the AniUrn website, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following information.
Contact and Customer Information
We may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Information you provide when contacting customer support
- Other information you voluntarily provide to us
Order Information
When you place an order, we may collect and process:
- Products purchased
- Product variants
- Quantity
- Order number
- Order date
- Order value
- Shipping information
- Billing information
- Delivery information
- Return, cancellation, and refund information
- Communications relating to your order
Customer Account Information
If customer accounts are available on our website, we may collect information necessary to create and maintain your account, including:
- Name
- Email address
- Account credentials
- Saved addresses
- Account preferences
- Order history
Personalized Product Information
Some AniUrn products may allow customers to personalize their order.
For personalized products, customers may voluntarily provide:
- Personalized text
- Names
- Dates
- Memorial messages
- Photographs or images
- Design instructions
- Other information necessary to create the personalized product
Customers should only upload images and information that they have the legal right or permission to provide.
Technical Information
When you use our website, certain technical information may be automatically collected, including where applicable:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Website interactions
- Referring website
- Technical information required to operate and secure the website
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders
- Process payments
- Confirm orders
- Deliver products
- Provide customer support
- Respond to customer questions
- Process returns
- Process cancellations
- Process refunds
- Manage customer accounts
- Process personalized product orders
- Create customized products according to customer instructions
- Communicate with customers about their orders
- Improve our products and website
- Maintain website functionality
- Detect and prevent fraud
- Prevent unauthorized activity
- Maintain website security
- Resolve disputes
- Comply with applicable legal obligations
3. PERSONALIZED IMAGES AND CUSTOMER CONTENT
For personalized products, customers may upload photographs or provide personalized text.
We use this information only as reasonably necessary to:
- Process the customer's order
- Create the personalized product
- Follow the customer's customization instructions
- Communicate regarding the order
- Provide customer support
- Resolve order-related issues
- Maintain necessary business records
We do not sell customer-uploaded personalization images.
We do not intentionally use customer-uploaded personal photographs for advertising or promotional purposes without appropriate permission or consent where required.
Customers are responsible for ensuring that they have the necessary rights or permission to upload photographs, artwork, text, or other content.
4. PAYMENT INFORMATION
AniUrn uses Razorpay as a payment gateway for processing online payments.
When you choose to make a payment through Razorpay, payment-related information may be collected and processed by Razorpay as necessary to authorize and complete your transaction.
Depending on the payment method selected, Razorpay may process payment credentials and transaction-related information.
AniUrn receives the transaction information necessary to:
- Confirm payment
- Create and fulfill your order
- Maintain order records
- Process refunds where applicable
- Provide customer support
- Resolve payment-related issues
AniUrn does not intentionally store complete payment-card information such as full card numbers, CVV/security codes, or other sensitive payment credentials unless our actual payment implementation specifically requires and authorizes such storage.
Payment processing is subject to Razorpay's applicable terms and privacy practices.
5. HOW WE SHARE INFORMATION
We may share personal information when reasonably necessary to operate our business and provide our services.
This may include sharing information with:
- Razorpay and payment service providers
- Shipping and delivery providers
- Technology and infrastructure providers
- Website service providers
- Customer support providers
- Fraud-prevention and security providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where legally required
We do not sell customer personal information as a business practice.
We do not provide customer information to unrelated third parties for their own marketing purposes unless permitted by law and appropriately disclosed.
6. SHIPPING AND DELIVERY
To fulfill orders, we may provide necessary customer information to shipping or delivery providers.
This may include:
- Recipient name
- Shipping address
- Phone number
- Order information
Only information reasonably necessary for delivery should be shared.
Shipping providers may process information according to their own applicable privacy policies.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies or similar technologies that are necessary to operate the website.
These technologies may be used for purposes such as:
- Maintaining secure sessions
- Maintaining shopping cart functionality
- Remembering preferences
- Website functionality
- Security
- Understanding website performance where applicable
If additional analytics, advertising, or marketing technologies are introduced, this Privacy Policy may be updated accordingly.
8. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized use
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should also protect their account credentials and avoid sharing passwords with others.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:
- Processing orders
- Providing customer support
- Maintaining transaction records
- Processing returns and refunds
- Preventing fraud
- Resolving disputes
- Meeting applicable legal, tax, accounting, or regulatory requirements
The retention period may vary depending on the type of information and the reason it was collected.
10. YOUR PRIVACY RIGHTS
Depending on applicable law and your location, you may have rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting a copy of certain information
- Objecting to or restricting certain processing
- Withdrawing consent where processing is based on consent
Some requests may be subject to legal limitations and identity verification requirements.
To exercise a privacy request, please contact us using the contact information provided below.
11. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
13. INTERNATIONAL DATA PROCESSING
Depending on the service providers used by AniUrn, personal information may be processed or stored in locations outside your state, province, or country.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
14. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes to:
- Our website
- Our services
- Our business practices
- Technology
- Payment processing
- Legal or regulatory requirements
When we update this Privacy Policy, we will update the "Last Updated" date shown at the beginning of the policy.
15. CONTACT US
For privacy questions, requests, or concerns, please contact us.
AniUrn
Operated by OKEYORO CRAFT
Email:
support@aniurn.com
Business Address:
Shop No. 08, Krishna Market,
Krishna Nagar,
Bulandshahr,
Uttar Pradesh 203001,
India