ANIURN — TERMS & CONDITIONS

Welcome to AniUrn.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your use of the AniUrn website and your purchase of products from AniUrn, operated by OKEYORO CRAFT.

By accessing or using our website, creating an account, placing an order, or purchasing a product, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or place an order.

1. ABOUT ANIURN

AniUrn is an online store operated by:

2. USE OF OUR WEBSITE

You may use the AniUrn website for lawful purposes only.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Interfere with website security or functionality
• Upload malicious software or harmful content
• Submit false, misleading, or fraudulent information
• Abuse our services, payment systems, or customer support
• Attempt to access another customer's account or personal information

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other product information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Product dimensions may have minor variations.
• Handmade or individually finished products may have natural variations.
• Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information when discovered.

4. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact the customer and may offer:

• An alternative product
• A replacement where appropriate
• A refund of the affected order or product

If we cannot fulfill an order, we will not knowingly retain payment for an order that we are unable to fulfill.

5. PRICES

Product prices are displayed on the AniUrn website in the applicable currency shown at checkout.

Prices may change from time to time.

A price change will not affect an order that has already been successfully confirmed and paid for, except where required to correct an obvious pricing error.

We reserve the right to correct accidental pricing errors.

If an obvious pricing error affects an order, we may contact the customer before fulfillment to confirm whether the order should proceed at the correct price or be cancelled and refunded.

6. ORDERS

When you place an order, you are making a request to purchase the selected products.

An order is considered accepted when AniUrn confirms the order and payment has been successfully processed, subject to product availability and any applicable verification.

We may contact you if additional information is required to process or fulfill your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud
• Unauthorized transactions
• Incorrect pricing
• Product unavailability
• Incorrect customer information
• Technical errors
• Other legitimate business or legal reasons

7. CUSTOMER INFORMATION

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Name
• Email address
• Phone number
• Shipping address
• Billing information
• Personalization information where applicable

AniUrn is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

8. PERSONALIZED AND CUSTOM PRODUCTS

Certain AniUrn products may allow customers to provide personalized text, names, dates, messages, photographs, or other customization instructions.

Customers are responsible for carefully reviewing all personalization information before submitting an order.

This includes checking:

• Spelling
• Names
• Dates
• Messages
• Images
• Design instructions

Personalized and custom-made products are generally not eligible for change-of-mind returns because they are created specifically according to the customer's instructions.

This does not affect any rights a customer may have in relation to defective, damaged, incorrect, or materially misrepresented products, or any mandatory rights provided by applicable law.

9. CUSTOMER-UPLOADED CONTENT

If you upload photographs, artwork, text, or other content for personalization, you confirm that:

• You have the right or permission to provide the content.
• The content does not knowingly violate applicable law.
• The content does not knowingly infringe another person's intellectual property rights.
• You are responsible for the content you submit.

You grant AniUrn permission to use the submitted content only as reasonably necessary to process and fulfill your personalized order and provide related customer support.

We do not intentionally use customer-uploaded personal photographs for advertising or promotional purposes without appropriate permission or consent where required.

10. PAYMENT

AniUrn uses Razorpay as a payment gateway for online payments.

Available payment methods may vary depending on the customer's location and the payment options provided at checkout.

Payment information may be processed by Razorpay and applicable payment service providers.

An order may only be processed after successful payment confirmation where payment is required.

AniUrn does not intentionally store complete payment-card information unless our actual payment implementation specifically requires and authorizes such storage.

11. SHIPPING AND DELIVERY

Shipping is subject to the AniUrn Shipping Policy published on our website.

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

• Courier delays
• Customs clearance
• Weather
• Public holidays
• Remote locations
• Incorrect shipping information
• High shipping volumes
• Other circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information.

Please review our Shipping Policy for complete shipping information.

12. RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy.

Customers should review that policy before placing an order.

Personalized and custom-made products are generally not eligible for change-of-mind returns, subject to applicable law and the exceptions stated in our Return and Refund Policy.

Damaged, defective, incorrect, or materially different products may qualify for an appropriate resolution according to our Return and Refund Policy.

13. CANCELLATION

Customers may contact AniUrn as soon as possible if they wish to cancel an order.

Cancellation is not guaranteed once an order has entered processing, production, personalization, or shipping.

Personalized orders may not be cancellable once production or personalization has started.

If an eligible cancellation is approved, the applicable refund will be processed through the original payment method.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, the AniUrn website and its content are owned by or used with permission by AniUrn or OKEYORO CRAFT.

This may include:

• Logos
• Brand names
• Product photographs
• Product descriptions
• Website design
• Graphics
• Text
• Videos
• Other website content

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

15. CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit a review, testimonial, feedback, photograph, or other content to AniUrn, you agree that we may use that content for legitimate business purposes where permitted by law.

You should not submit content that:

• Is fraudulent or misleading
• Infringes another person's rights
• Contains unlawful material
• Contains malicious software
• Contains another person's private information without permission

We reserve the right to remove content that violates these Terms or applicable law.

16. THIRD-PARTY SERVICES

Our website may use third-party services necessary to operate our business, such as payment, shipping, technology, or infrastructure providers.

Third-party services may have their own terms and privacy policies.

AniUrn is not responsible for the independent policies or practices of third-party service providers.

17. WEBSITE AVAILABILITY

We make reasonable efforts to keep the AniUrn website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Error-free
• Free from technical issues
• Free from temporary maintenance periods

We may temporarily suspend or modify website functionality when necessary for maintenance, security, updates, or other legitimate reasons.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, AniUrn will not be responsible for losses caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

19. FORCE MAJEURE

AniUrn will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Government actions
• War
• Civil unrest
• Strikes
• Transportation disruptions
• Courier disruptions
• Internet or infrastructure failures
• Other unforeseen circumstances

20. PRIVACY

Your use of the AniUrn website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect personal information.

Please review the Privacy Policy before using our services.

21. CHANGES TO THESE TERMS

We reserve the right to modify these Terms & Conditions at any time.

Changes will be effective immediately when published on the website.

Your continued use of the website or our services after changes are published constitutes acceptance of the modified Terms.

22. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts, subject to any mandatory consumer rights that may apply.

23. CONTACT US

If you have questions about these Terms & Conditions, your order, our products, or our services, please contact us.

24. RELATED POLICIES

Your use of our Website and Services is also governed by the following policies:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy