Returns & Refunds Policy
ANIURN — RETURN AND REFUND POLICY
Last Updated: August 13, 2026
At AniUrn, we carefully prepare every memorial urn and personalized order with attention and care. We want every customer to receive the product they ordered in good condition and as described on our website.
This Return and Refund Policy explains when returns, replacements, cancellations, and refunds are available.
1. RETURN WINDOW
For eligible non-personalized products, customers may request a return within 14 calendar days of receiving the order.
The return request must be submitted within 14 calendar days from the date the order is delivered.
Products returned after the applicable return period may not be accepted unless required by applicable law.
2. ELIGIBILITY FOR RETURNS
To be eligible for a return, the product must:
- Be unused
- Be in its original condition
- Not be damaged by the customer
- Include the original packaging where reasonably possible
- Include all accessories and items supplied with the product
- Be returned within the applicable return period
We may request photographs or other information to verify the condition of the product before approving a return.
3. PERSONALIZED AND CUSTOM-MADE PRODUCTS
Because personalized urns are made according to the customer's individual instructions, personalized or custom-made products are generally not eligible for return or refund simply because the customer changes their mind, selects the wrong personalization, or no longer wants the product.
Before completing a personalized order, customers should carefully review:
- Names
- Dates
- Messages
- Text
- Images
- Personalization instructions
If a personalized product arrives damaged, defective, materially different from the order, or contains an error caused by AniUrn, please contact us so that we can investigate and provide an appropriate solution.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
4. DAMAGED PRODUCTS
If your product arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the packaging
- Any other information reasonably requested by our support team
After reviewing the issue, we may provide an appropriate solution, which may include:
- Replacement
- Repair where appropriate
- Refund
- Other reasonable resolution
The resolution will depend on the circumstances of the case and applicable law.
5. WRONG OR INCORRECT PRODUCT
If you receive a product that is materially different from the product you ordered, please contact us as soon as reasonably possible.
If the error was caused by AniUrn, we will review the issue and may provide:
- A replacement
- A refund
- Another appropriate resolution
Customers should provide their order number and photographs of the received product when requested.
6. DEFECTIVE PRODUCTS
If a product has a manufacturing defect or other material defect, please contact us as soon as reasonably possible after receiving the product.
We will review the issue and determine an appropriate resolution, which may include:
- Replacement
- Repair where appropriate
- Refund
- Another reasonable resolution
Any mandatory consumer rights relating to defective products remain unaffected.
7. CHANGE-OF-MIND RETURNS
Eligible non-personalized products may be returned within the 14-day return period, subject to the eligibility requirements described in this policy.
Personalized and custom-made products are generally not eligible for change-of-mind returns because they are created specifically according to the customer's instructions.
8. RETURN SHIPPING COSTS
If a return is required because:
- The product is defective
- The product arrived damaged
- AniUrn sent the wrong product
- The product is materially different from the order
AniUrn will review the circumstances and, where appropriate, provide a return shipping solution.
For an eligible change-of-mind return of a non-personalized product, the customer may be responsible for the return shipping cost unless otherwise required by applicable law.
9. HOW TO REQUEST A RETURN
To request a return, contact us at:
support@aniurn.com
Please include:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for the return
- Photographs where applicable
Do not send a product back before receiving return instructions from AniUrn.
Unauthorized returns may not be accepted.
10. RETURN ADDRESS
Customers should not send returns to the business address shown on this website unless AniUrn specifically instructs them to do so.
We will provide the appropriate return instructions and return address when a return is approved.
11. REFUND PROCESS
Once an approved return is received and inspected, we will notify the customer about the outcome.
If a refund is approved, the refund will generally be processed through the original payment method used for the order.
For payments made through Razorpay, the refund will be processed through the applicable payment transaction/payment system.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
AniUrn does not control the processing time of a customer's bank or payment provider.
12. REFUND TIMING
Once AniUrn approves a refund, we will initiate the refund within a reasonable processing period.
The time for the refunded amount to appear in the customer's account may vary depending on the original payment method and the applicable payment provider or bank.
Customers should contact their payment provider if a refund has been processed by AniUrn but has not yet appeared in their account after the provider's normal processing period.
13. PARTIAL REFUNDS
Where appropriate, a partial refund may be considered if:
- Only part of an order is eligible for a refund
- An eligible product is returned with missing components
- The product has been used or damaged by the customer
- Another circumstance requires a partial adjustment
Any partial refund will be communicated to the customer before it is processed where reasonably possible.
14. ORDER CANCELLATIONS
Customers may contact us as soon as possible if they wish to cancel an order.
Cancellation requests are not guaranteed because an order may already have entered processing, production, personalization, or shipping.
Personalized orders may not be cancellable once production or personalization has started.
If an eligible cancellation is approved before fulfillment, the applicable payment will be refunded through the original payment method.
15. PERSONALIZATION ERRORS PROVIDED BY THE CUSTOMER
Customers are responsible for carefully checking the personalization information submitted during checkout.
This includes:
- Names
- Dates
- Text
- Messages
- Images
- Spelling
- Design instructions
AniUrn is not responsible for errors in personalization information supplied by the customer, provided that AniUrn produces the product according to the information submitted by the customer.
If AniUrn makes an error while producing the product that differs from the customer's submitted instructions, please contact us so we can review and resolve the issue.
16. ITEMS NOT ELIGIBLE FOR RETURN
Unless required by applicable law, the following are generally not eligible for change-of-mind returns:
- Personalized products
- Custom-made products
- Products created specifically according to customer instructions
- Products damaged after delivery through customer misuse
- Products altered or modified by the customer
This does not affect any rights a customer may have for defective, damaged, incorrect, or materially misrepresented products.
17. REFUNDS FOR SHIPPING CHARGES
Where a refund is approved because AniUrn sent an incorrect, defective, or damaged product, applicable shipping charges will be reviewed as part of the resolution.
For change-of-mind returns of eligible non-personalized products, original shipping charges may not be refundable unless required by applicable law.
18. EXCHANGES AND REPLACEMENTS
Where appropriate, AniUrn may offer a replacement instead of a refund for:
- Damaged products
- Defective products
- Incorrect products
- Products materially different from the order
The available resolution will depend on product availability and the circumstances of the issue.
19. FRAUDULENT OR ABUSIVE RETURN REQUESTS
AniUrn reserves the right to investigate return or refund requests that appear fraudulent, abusive, or inconsistent with the customer's order history or the condition of the returned product.
Any action taken will be subject to applicable law.
20. CUSTOMER SUPPORT
For questions about returns, refunds, replacements, or cancellations, please contact:
AniUrn
Operated by OKEYORO CRAFT
Email:
support@aniurn.com
Business Address:
Shop No. 08, Krishna Market,
Krishna Nagar,
Bulandshahr,
Uttar Pradesh 203001,
India
We are committed to handling every return and refund request fairly and with respect.
21. POLICY UPDATES
AniUrn may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, payment methods, shipping arrangements, or applicable legal requirements.
The latest version will always be published on this page with the updated date.
Last Updated: August 13, 2026
At AniUrn, we carefully prepare every memorial urn and personalized order with attention and care. We want every customer to receive the product they ordered in good condition and as described on our website.
This Return and Refund Policy explains when returns, replacements, cancellations, and refunds are available.
1. RETURN WINDOW
For eligible non-personalized products, customers may request a return within 14 calendar days of receiving the order.
The return request must be submitted within 14 calendar days from the date the order is delivered.
Products returned after the applicable return period may not be accepted unless required by applicable law.
2. ELIGIBILITY FOR RETURNS
To be eligible for a return, the product must:
- Be unused
- Be in its original condition
- Not be damaged by the customer
- Include the original packaging where reasonably possible
- Include all accessories and items supplied with the product
- Be returned within the applicable return period
We may request photographs or other information to verify the condition of the product before approving a return.
3. PERSONALIZED AND CUSTOM-MADE PRODUCTS
Because personalized urns are made according to the customer's individual instructions, personalized or custom-made products are generally not eligible for return or refund simply because the customer changes their mind, selects the wrong personalization, or no longer wants the product.
Before completing a personalized order, customers should carefully review:
- Names
- Dates
- Messages
- Text
- Images
- Personalization instructions
If a personalized product arrives damaged, defective, materially different from the order, or contains an error caused by AniUrn, please contact us so that we can investigate and provide an appropriate solution.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
4. DAMAGED PRODUCTS
If your product arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the packaging
- Any other information reasonably requested by our support team
After reviewing the issue, we may provide an appropriate solution, which may include:
- Replacement
- Repair where appropriate
- Refund
- Other reasonable resolution
The resolution will depend on the circumstances of the case and applicable law.
5. WRONG OR INCORRECT PRODUCT
If you receive a product that is materially different from the product you ordered, please contact us as soon as reasonably possible.
If the error was caused by AniUrn, we will review the issue and may provide:
- A replacement
- A refund
- Another appropriate resolution
Customers should provide their order number and photographs of the received product when requested.
6. DEFECTIVE PRODUCTS
If a product has a manufacturing defect or other material defect, please contact us as soon as reasonably possible after receiving the product.
We will review the issue and determine an appropriate resolution, which may include:
- Replacement
- Repair where appropriate
- Refund
- Another reasonable resolution
Any mandatory consumer rights relating to defective products remain unaffected.
7. CHANGE-OF-MIND RETURNS
Eligible non-personalized products may be returned within the 14-day return period, subject to the eligibility requirements described in this policy.
Personalized and custom-made products are generally not eligible for change-of-mind returns because they are created specifically according to the customer's instructions.
8. RETURN SHIPPING COSTS
If a return is required because:
- The product is defective
- The product arrived damaged
- AniUrn sent the wrong product
- The product is materially different from the order
AniUrn will review the circumstances and, where appropriate, provide a return shipping solution.
For an eligible change-of-mind return of a non-personalized product, the customer may be responsible for the return shipping cost unless otherwise required by applicable law.
9. HOW TO REQUEST A RETURN
To request a return, contact us at:
support@aniurn.com
Please include:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for the return
- Photographs where applicable
Do not send a product back before receiving return instructions from AniUrn.
Unauthorized returns may not be accepted.
10. RETURN ADDRESS
Customers should not send returns to the business address shown on this website unless AniUrn specifically instructs them to do so.
We will provide the appropriate return instructions and return address when a return is approved.
11. REFUND PROCESS
Once an approved return is received and inspected, we will notify the customer about the outcome.
If a refund is approved, the refund will generally be processed through the original payment method used for the order.
For payments made through Razorpay, the refund will be processed through the applicable payment transaction/payment system.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
AniUrn does not control the processing time of a customer's bank or payment provider.
12. REFUND TIMING
Once AniUrn approves a refund, we will initiate the refund within a reasonable processing period.
The time for the refunded amount to appear in the customer's account may vary depending on the original payment method and the applicable payment provider or bank.
Customers should contact their payment provider if a refund has been processed by AniUrn but has not yet appeared in their account after the provider's normal processing period.
13. PARTIAL REFUNDS
Where appropriate, a partial refund may be considered if:
- Only part of an order is eligible for a refund
- An eligible product is returned with missing components
- The product has been used or damaged by the customer
- Another circumstance requires a partial adjustment
Any partial refund will be communicated to the customer before it is processed where reasonably possible.
14. ORDER CANCELLATIONS
Customers may contact us as soon as possible if they wish to cancel an order.
Cancellation requests are not guaranteed because an order may already have entered processing, production, personalization, or shipping.
Personalized orders may not be cancellable once production or personalization has started.
If an eligible cancellation is approved before fulfillment, the applicable payment will be refunded through the original payment method.
15. PERSONALIZATION ERRORS PROVIDED BY THE CUSTOMER
Customers are responsible for carefully checking the personalization information submitted during checkout.
This includes:
- Names
- Dates
- Text
- Messages
- Images
- Spelling
- Design instructions
AniUrn is not responsible for errors in personalization information supplied by the customer, provided that AniUrn produces the product according to the information submitted by the customer.
If AniUrn makes an error while producing the product that differs from the customer's submitted instructions, please contact us so we can review and resolve the issue.
16. ITEMS NOT ELIGIBLE FOR RETURN
Unless required by applicable law, the following are generally not eligible for change-of-mind returns:
- Personalized products
- Custom-made products
- Products created specifically according to customer instructions
- Products damaged after delivery through customer misuse
- Products altered or modified by the customer
This does not affect any rights a customer may have for defective, damaged, incorrect, or materially misrepresented products.
17. REFUNDS FOR SHIPPING CHARGES
Where a refund is approved because AniUrn sent an incorrect, defective, or damaged product, applicable shipping charges will be reviewed as part of the resolution.
For change-of-mind returns of eligible non-personalized products, original shipping charges may not be refundable unless required by applicable law.
18. EXCHANGES AND REPLACEMENTS
Where appropriate, AniUrn may offer a replacement instead of a refund for:
- Damaged products
- Defective products
- Incorrect products
- Products materially different from the order
The available resolution will depend on product availability and the circumstances of the issue.
19. FRAUDULENT OR ABUSIVE RETURN REQUESTS
AniUrn reserves the right to investigate return or refund requests that appear fraudulent, abusive, or inconsistent with the customer's order history or the condition of the returned product.
Any action taken will be subject to applicable law.
20. CUSTOMER SUPPORT
For questions about returns, refunds, replacements, or cancellations, please contact:
AniUrn
Operated by OKEYORO CRAFT
Email:
support@aniurn.com
Business Address:
Shop No. 08, Krishna Market,
Krishna Nagar,
Bulandshahr,
Uttar Pradesh 203001,
India
We are committed to handling every return and refund request fairly and with respect.
21. POLICY UPDATES
AniUrn may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, payment methods, shipping arrangements, or applicable legal requirements.
The latest version will always be published on this page with the updated date.